| Age |
41 |
| Title |
President |
| Company |
Happy &
Healthy Products, Inc. |
| Year founded |
1991 |
| Location |
Boca Raton, Fla. |
| Began company with |
About $150,000 |
| Employees |
10 (110 franchises in 39 states) |
| Most recent annual revenue |
$3.5
million (1998 and 1999 combined) |
Email:
behappy@fruitfull.com |
Linda Kamm sells the same tropical fruits she cultivates in her Florida garden: papaya,
mango, orange, and lemon. She's also got star fruit, grapefruit, and lime. But there's
another parallel between her garden and her company. This is hurricane country, where all
of the hard work that goes into weeding, pruning, and fertilizing can be blown away in a
matter of seconds. And that's exactly what happened to Kamm's business eight years ago.
Only it wasn't a natural disaster that swept it all away. It was her then-partner who more
or less stole her first $4 million fruit bar company out from under her.
Here's how she got started, the first time. "I was depressed," Kamm recalls.
"I didn't like the people I was working with and I didn't see anything out there I
believed in." A Texan raised in Georgia, Kamm majored in sports broadcasting at the
University of Georgia, never taking a single business course ("I was afraid I'd get
caught in a secretarial role"). She was in sales, peddling a TV guide and then frozen
desserts, when she decided to put her hopes in writing. "That forces you to say, 'I'm
making this a goal,' and that can cause things to happen," she says. "I wrote
that I'd like to own a house, and to start my own business."
Writing it down was the catalyst Kamm needed to take action on an observation she'd
made. She'd noticed that health-conscious women were being virtually ignored by the
ice-cream business. "The biggest consumers of fruit bars are women in their 20s
through their 50s who read wrappers," she explains. Yet the places they patronized in
the mid-'80s produce markets, health clubs, and health-food stores weren't
carrying healthy frozen dessert products.
"Two weeks later, I was sitting on a friend's balcony griping that I couldn't do
the house or the business, that there was no money. And she suddenly said, 'Linda, I'll
loan you the money.'" Thus, Kamm's first company was born in 1986.
In no time, she purchased and then mortgaged her new condo to raise start-up capital.
She found a fruit bar manufacturer and set up a nationwide network of distributors.
Business boomed. Thanks to her sales savvy, production outgrew a garage and moved into a
plant. But a hurricane was brewing.
Kamm didn't own the formula or the trademark the manufacturer did. "And
then he got greedy," she says. "He started getting my bigger distributors to buy
directly from the plant, even though my contract said he couldn't." By 1992, Kamm had
been cut out of the business entirely and the matter ended up in court. Meanwhile,
"overnight, I had no business," she says.
The result was some hard-won wisdom: "I realized the most important things needed
to be successful long-term were, one, I needed control of the product, and, two, I needed
to run a franchise, not a distributorship." She reasoned that with franchisees, the
relationships would be far closer. Kamm, who was just 31 at the time, figured she could
build deep loyalty across the franchise by providing good support, training, and ongoing
assistance.
So she set out to do the fruit bar thing all over again, only the right way. "The
hardest time in my life was starting over," she says. "I stood to lose
everything. I told the former employees who were depending on me, 'Hang in there, I'll get
going again.'"
Her genuine belief in the goodness of the product kept her going as she concocted a new
formula, borrowed $100,000 from a distributor (and still more from friends and family),
and mortgaged her home yet again.
Today, Happy & Healthy Products franchises sell seven million bars a year. Kamm
works seven days a week on the company Web site, developing new items (trail mix and
energy bars are in the works), and on nationwide charitable projects; a portion of all
sales go to nonprofit children's hospitals and the Miami Project on Paralysis. She also
recruits. But unlike most franchise CEOs, she's learned to be extremely choosy about who
gets taken into the fold. "I'm careful," she says, "not to accept people
who'll be aggressive to the point of trying to squash others."